Privacy policy

Who we are

Lia Build is the services business of Lia Creative Pty Ltd (ABN 28 703 143 444), based in Newcastle, New South Wales, Australia.

You can reach us at hello@lia.build.

What this covers

This policy covers personal information we collect through this website, through bookings and messages you send us, and while we work with you.

What we collect

• What you give us: your name, email address, what you tell us in a message or on a call, and anything you share during a project.
• Booking details: the time you pick and the details you enter on the booking page.
• Technical data: the standard records a website keeps, such as your IP address, browser and the pages you visit, which we use to run and secure the site.

How we use it

• to reply to you and arrange calls;
• to do the work we’ve agreed with you;
• to run, secure and improve the site; and
• to meet our legal obligations.

AI and your information

Some of our work is done with AI tools, under people’s direction. Our AI policy sets out how your information is handled when it is, including that we never let it be used to train a provider’s models.

Who we share it with

We don’t sell personal information. We share it only with:

• the services that run parts of our business, such as hosting, email, booking and the AI tools named in our AI policy, under their business terms;
• anyone the law requires us to share it with; and
• a buyer of the business, if that ever happens, with notice to you.

Where it’s kept

Some of these services store data outside Australia, including in the United States. We choose providers that protect it to a standard comparable to Australian law.

How long we keep it

We keep personal information only as long as we need it for the reasons above, or as the law requires. Ask us and we’ll delete what we hold about you, unless the law says we must keep it.

Your choices

You can ask to see, correct or delete the personal information we hold about you by writing to hello@lia.build. If you think we’ve handled it badly, tell us and we’ll respond within 30 days. You can also complain to the Office of the Australian Information Commissioner.

Changes

We may update this policy. When we do, the date at the top of this page changes.